The hospitality has been excellent! Breakfast is wonderful. Miso soup is exceptional! I just love my one bedroom suite

We had a wonderful two-week stay, and the staff truly made the experience. A huge shout-out to Andrew, who was incredibly helpful and always had a pleasant attitude. He made us feel like valued guests rather than just another room number; he genuinely listened to our conversations and even remembered small details days later. Then there’s Isaac, who ensured breakfast was perfect every morning. He went above and beyond to make sure every guest had what they needed, always with a smile for everyone. While the entire team was awesome, Bruce and Isaac truly elevated our stay.

We were allocated here due to our apartment having a leak and needing remodeling. Since we got there the room smell horrible but we thought it was a temporary smell maybe coming from the hallway, the smell never went away, when I question the housekeepers, they said that there had been a maintenance issue in the past with this room and that the smell had never gone and that I should go to the front desk to complaint of the smell. One of the housekeeps even indicated that they probably gave me this room because I was Mexican because they would had not given the room to a Caucasian person. I went to speak to the front desk and they argue that they were sold out and that they had already scheduled a carpet cleaner in 4 more days to and that they would send someone to put some deodorant in the meantime, well the deodorant never happened and the carpet cleaner 4 days later didn't help. I had to go to Bath and Beyond to buy some fragrances to help with the smell. There were also bugs and spiders in the room. I will attached videos of it. Other guests or kids from nearby apartments would be playing basketball at 3 am and wouldn't let us sleep as we could hear the ball bouncing to the room. The internet does not work with devices like FireTV sticks or Xbox, they lock it so you can only watch Netflix and force to buy on Demand movies. They will also charge you if you go over specific amount of data usage although they advertise that the Wifi is Free. In one of the rooms Netflix never worked, a technician came to reset the device and two days later it was back to not working ( we were in a two bedroom suite). They also didn't have any Frying pans or necessary items to cook, came to find out that the house cleaning ladies never did inventory or checked what was missing and all my month stay I couldn't cook because they hadn't provided all the utensils and pans needed for cooking, I did complaint to the housekeepers and they said that I should had asked for it from the beginning but how was I supposed to know what was to be part of the kitchen???? We went away for a couple days and the reception workers knew about it, when we came back we found an inhaler on the drawer that was not ours, none of us have asthma. They said they would investigate and no one followed through with us, I asked the house cleaning ladies if they had left it there as perhaps it was them and they said it wasn't theirs, it freaked me out to know that someone was on our room when we were gone but they never told me who went in. Gladly nothing was missing or stolen that we know of so far. Do not stay on Room 627, I wish I could had been more persistent on moving to a different room, I stayed because all of our work equipment (work from home) and clothing etc.. had already been set up and we were supposed to stay only for two weeks but my apartments kept extending our stay, if I would have known that I was going to stay longer I perhaps could had been more demanding and request a new room from the start. Not sure why this hotel doesn't check the rooms for inventory or smell, bugs etc... Definitely poor management. I will never stay at one of these properties again.

Came here as I was relocated by the Irvine Company. I checked in late at night and Andrew was there to greet me. Super friendly, quick service, and an amazing conversationalist. Was quick to answer my questions about the hotel and all the amenities. I was mainly motivated to give such a stellar review because of him, so please consider this if you’re looking for a place to stay in the Irvine area.

I had an incredible stay at this hotel. The customer service was truly exceptional from the moment I arrived. Every staff member I interacted with was friendly, helpful, and genuinely committed to making sure guests felt welcomed and taken care of. What stood out the most was the outstanding teamwork. You can tell the entire staff works together smoothly and professionally,everyone communicates well, supports one another, and goes above and beyond to ensure everything runs perfectly. Overall, amazing staff, great customer service, and impressive team coordination. I highly recommend this hotel and will definitely return!